Who we are
CeilingRepair.ca ("we", "us") operates a Canada-wide platform that connects homeowners and property managers with ceiling-repair providers. You can reach us about privacy at the contact details published on this site.
What we collect
When you submit a quote request or provider application we collect the information you choose to enter, which may include your name, phone number, email address, postal code, property type, project description, urgency, and any optional photo link you paste. We also collect basic technical data your browser sends (such as IP address and approximate region) and standard server logs.
Why we collect it
We use your information to respond to your request, estimate the nature of the work, and route your lead to a relevant provider in your province. Provider applications are used to evaluate and onboard service partners. We may use aggregated, de-identified data to improve the site.
Consent and CASL
By submitting a form and checking the consent box, you agree that we and a matched provider may contact you about your request by phone, text or email. This is consent under Canada's Anti-Spam Legislation (CASL) for messages related to the quote you asked for. You can withdraw consent at any time by replying STOP, clicking unsubscribe, or contacting us — withdrawal applies going forward.
How we share your information
To deliver the service you requested, we share your lead with a ceiling-repair provider matched to your province. We may also use trusted processors (for example, email delivery and form-storage services) that handle data on our behalf under confidentiality obligations. We do not sell your personal information.
Data retention
We keep lead and application records only as long as needed to provide the service, meet legal or accounting obligations, and resolve disputes, after which we delete or de-identify them. You can request deletion sooner.
Security
We use reasonable administrative and technical safeguards to protect the information you submit. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Your choices and rights
Subject to applicable Canadian privacy law (including PIPEDA and provincial equivalents), you can ask to access, correct, or delete the personal information we hold about you, and withdraw consent to further contact. To make a request, use the contact details on this site.
Third-party links
Our site may link to booking tools or provider sites that have their own privacy practices. We are not responsible for the content or policies of those third parties.
Changes
We may update this policy as our service evolves. The "last updated" date above reflects the current version.
This template is provided for convenience and is not legal advice. Have it reviewed by qualified counsel before launch to confirm it fits your business and jurisdictions.